HOYA Beliefs


 We believe people are the focus of the public mental health system. We respect the dignity of each person and value their participation in the design, choice and provision of services to meet their unique needs.


We believe that community-based service and support options should be available and easily accessible in the communities where people live. We believe that services and support options should be designed to meet the particular needs of the person.


We believe in the people we serve, our vision and mission, our workforce, and the community-at-large. We are committed to assisting people in improving their mental health, quality of life, and their acceptance and participation in the community.


We believe services and supports must be provided in an ethical manner, meet established outcome measures, and are based on clinical research and best practices. We also emphasize the continued education and development of our workforce to provide the best care possible.


We believe it is our responsibility to be good stewards in the efficient and effective use of all human, fiscal, and material resources. We are dedicated to the continuous evaluation and improvement of the public mental health system.


We believe that services and supports are the shared responsibility of state and local governments, communities, family members, and service providers. Through open communication, we continuously build relationships and partnerships with the people and families we serve, communities, governmental/nongovernmental entities and other service providers to meet the needs of people and their families.


We believe the public mental health system should act in an ethical, trustworthy, and transparent manner on a daily basis. We are responsible for providing services based on principles in legislation, safeguards, and professional codes of conduct.


We believe awareness, education, and other prevention and early intervention strategies will minimize the behavioral health needs of Marylanders. We also encourage community education and awareness to promote an understanding and acceptance of people with behavioral health needs.


We believe it is important to embrace new ideas and change in order to improve the public mental health system. We seek dynamic and innovative ways to provide evidence-based services/supports and strive to find creative solutions to inspire hope and help people obtain their goals.


We believe in respecting the culture and values of the people and families we serve. We emphasize and promote diversity in our ideas, our workforce, and the services/supports provided through the public mental health system.

Hoya Promise


Our services will:

  • Protect the dignity and privacy of the individuals served.
  • Be within the financial reach of anyone in need.
  • Be empirically advised and clinically sound.
  • Respond to community diversity through culturally sensitive consumer focused care.
  • Target outcomes that satisfy the consumer and demonstrate program effectiveness.

Our staff will:

  • Be friendly, courteous, and efficient.
  • Observe the highest ethical and practice standards.
  • Respond with empathy and compassion to the needs of the individuals we serve.

Our service sites will:

  • Be accessible to all individuals.
  • Be safe, hospitable and well-organized.
  • Be governed by business practices that are efficient, accountable and honest.

Our management practices will:

  • Promote respect and dignity towards the staff.
  • Encourage continuing professional development.
  • Support staff participation in community activities important to the well-being of our service public.
  • Promote a broad-based partnership of coordinated community care.